Frequently Asked Questions:
Q: Is Project Bear an official non-profit organization?
A: YES! We are a 501(c)3 non-profit organization, registered in the USA.
Q: Does Project BEAR send out confirmations when a request is received?
A: No, due to the email system and the amount of requests we receive, we cannot send out confirmations when we receive a request.
Q: If I donated to help cover the cost of my bear, do I need to fill out any other form besides the PayPal information?
A: No, the PayPal information is all we need, but be sure to double check the address as that is where we will send the bear. If the address information is incorrect, you will experience a delay in receiving your bear or you may not receive your bear at all.
Q: Do I need to have a PayPal account to donate or buy a bear?
A: No, you have various payment options to choose from once you click the PayPal button.
Q: How long will it take to get my bear?
A: That depends. Please allow up to 2 months. Most people who request a bear will get it within 3-6 weeks. Sometimes it may take longer, or only a few days, to get the bear. We cannot guarantee you will get your bear by a certain date.
Q: How long before I need my box of bears (for Hospital) should I request one?
A: As soon as possible. For a box of bears, we ask you to give us at least one full month.
Q: Can I request a personalized bear or a bear of a specific color?
A: No. Project BEAR only offers a 9" brown bear. Each bear comes with a tag on which you can write your baby's name.
Q: I accidentally put the wrong shipping address on my request form/PayPal. What should I do?
A: If you requested a free bear, request another one and explain in the comments that you typed the wrong address in the previous form. If the PayPal address is incorrect, message/email us ASAP to let us know. If we have already shipped a bear to the wrong address, we will require a $3 fee for the extra shipping costs. It is also best to message us on Facebook to let us know, even if you have emailed and/or used another form.
Q: How can I support Project BEAR?
A: Please visit our Support page for the various ways you can help support Project BEAR.
Q: I do not live in the United States. Can I still request a bear?
A: We send bears all over the world; however, shipping outside of the United States is expensive, and we require at least a $15(USD) shipping/customs fee. Requests for free bears outside the United States will not be honored.
Q: I want to send a bear to someone else. How do I do that?
A: We recommend giving them our info so they can request a bear themselves. If you would still like to have a bear sent to them, click here. Be sure the address is correct. We require at least a $3 donation to ship a bear to someone else. If your question is not found above, please message us on Facebook for a quick response.
Or you can use the form below if you do not have access to Facebook.